Our Privacy Policy

• Appointment preferences, including communications and content that we exchange when you interact with us, including when you request support, contact us with questions or feedback, or post or provide comments, text, images, audio, video, or other content

• Information submitted through contact forms, memberships, promotions, or surveys

We may also automatically collect certain information when you visit our website, including:

• IP address, browser type, device information, and website usage data through cookies and analytics tools

How We Use Your Information

We may use the information we collect to: 

• Schedule, confirm, modify, and manage appointments 

• Process payments, memberships, gift cards, and other transactions

• Communicate with you about appointments, services, promotions, events, and business updates 

• Respond to your questions, requests, and customer support inquiries

• Improve our website, services, and overall customer experience

• Analyze website usage and customer trends to better understand customer preferences and enhance our Services 

• Provide advertising and marketing communications that may be relevant to your interests

• Comply with applicable laws, regulations, and legal obligations

Compliance and Operations --> We may use your personal information in the following circumstances:

• When the collection, use or disclosure of personal information is permitted or required by law

• In an emergency that threatens your life, health, or personal security

• When the personal information is available from a public source (e.g., a telephone directory)

• When we require legal advice from a lawyer

• For the purposes of collecting a debt or to protect ourselves from fraud

• To investigate an anticipated breach of an agreement or a contravention of law

• If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to service or sell products to you

How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Public content: If you post reviews, comments, testimonials, or other content on our website or social media pages, any information you voluntarily share may be visible to others. Use caution when sharing personal information in public forums.

• Service providers: We may share your information with trusted third-party service providers that help us operate our business and deliver our Services. These providers may include appointment booking, payment processing, website hosting, email communications, analytics, marketing, database management, and text messaging providers. We currently use Boulevard to manage appointments, memberships, client profiles, and payment processing. These providers may only use your information as necessary to provide services on our behalf.

• Social media and advertising partners: We maintain business accounts on Facebook and Instagram and may use their advertising, analytics, and marketing tools to better understand how visitors interact with our website, advertisements, and social media content. These platforms may collect information in accordance with their own privacy policies.

• Professional advisors: We may share information with attorneys, accountants, auditors, insurers, and other professional advisors when necessary to support our business operations.

• Legal requirements: We may disclose your information to law enforcement agencies, government authorities, or other parties when we believe disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our business, clients, or others.

• Business transactions: If Milkbath Hair & Scalp Spa is involved in a merger, acquisition, reorganization, financing, or sale of all or part of its business or assets, your information may be transferred as part of that transaction.

• With your consent: We may share your information for any other purpose with your consent.

Data Security

The security of your personal information is important to us.  We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect.  However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

Your Choices

You may:

• Opt out of marketing emails at any time

• Request access to, correction of, or deletion of your personal information where applicable

Children’s Privacy

Our Services are not designed for or directed toward children under the age of 16, and we do not knowingly collect personal information from individuals under 16 years old. If we learn that we have collected personal information from a child under 16 without the legally required consent of a parent or guardian, we will delete it.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time for any reason. If we make material changes, we will notify you by posting the updated Privacy Policy on our Services and revising the “Last Updated” date above. When required by law, we will also provide notice through other methods reasonably designed to reach you, such as by email or through the Services. Any changes to this Privacy Policy will become effective when the updated version is posted (or as otherwise stated at the time of posting). Your continued use of the Services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.

How to Contact Us

• Call us at (281) 506-4692